Techsofya

Elevate support for superior results, driving workplace productivity

What we do

Businesses are in a constant state of evolution, often experiencing rapid changes in their models, processes, and regulatory environments. These shifts keep IT application teams on their toes, requiring ongoing attention and support. If you’ve recently implemented Yardi, it’s natural to require guidance and support until your users are fully acquainted with the system and operations run smoothly within the new framework.

Continuous monitoring and administration of your system are essential, encompassing various tasks such as user guidance, resolving queries, generating new reports, and making adjustments to existing layouts. This also involves managing user accounts, ensuring security, providing training, creating custom reports, implementing enhancements, and more.

Acknowledging the diverse support needs and differing levels of maturity across Yardi modules, we provide a spectrum of support services designed to accommodate various requirements and circumstances. Whether you opt to fully or partially outsource your Yardi maintenance and support, we customize our approach to seamlessly integrate with your internal IT application support framework.

Guidance

Navigating Yardi software becomes easier with our personalized guidance and training. We empower you and your team to make the most of the software's capabilities.

User Support

From user errors to software usage questions, our helpdesk is here to provide friendly and informative assistance, ensuring you're always on the right track.

Software Updates and Upgrades

Stay up to date with the latest features and enhancements. Our helpdesk assists you in smoothly navigating software updates and upgrades.

Proactive Solutions

We're not just here to fix problems; we're here to prevent them. Our team offers proactive solutions and recommendations to enhance your overall Yardi experience.

Benefits

Yardi Expertise

Our support team comprises skilled professionals who have in-depth knowledge of Yardi software, ensuring accurate and relevant guidance.

Rapid Response

We understand the urgency of your support needs. Our commitment to swift responses ensures that your issues are addressed promptly.

Personalized Care

Every business is unique, and so are your challenges. Our helpdesk support is tailored to your specific needs, ensuring effective solutions.

Long-term Partnership

Yardi Helpdesk Support Services is not just about solving problems; it's about building a lasting partnership for your ongoing success.

Support Models

TechSofya’s On-Demand Precision Support engagement model provides customers with skilled resources precisely when they’re needed to support their Yardi applications effectively. Clients can leverage TechSofya’s extensive expertise in Yardi on a flexible basis, addressing issues, fulfilling service requests, customising reports, and completing minor projects without being tied down by monthly commitments or minimum requirements. This model offers unmatched flexibility, making it ideal for clients with resource and expertise gaps. Progress on ongoing tasks and consumed hours are transparently reported to clients on a monthly basis.

Techsofya’s Strategic Stability engagement model provides customers a simple, fixed monthly allocation of hours to support your productive Yardi applications. Customers can consume a fixed number of hours monthly of skilled Yardi talent, to augment their current CoE capabilities. Techsofya’s depth and breadth of Yardi skilled resources are consumed to resolve defects, execute service requests, and deliver small projects — with a fixed monthly commitment of hours that can be consumed anyway you like. As its name suggests, this model provides flexibility for those customers with existing CoEs that require a higher level of ongoing support at a fixed monthly budget. All in-process and closed tickets with hours consumed are reported to the client on a monthly basis.

Techsofya’s Dedicated Support CoE Outsourcing model offers customers a fully fixed monthly outsourced service, placing the responsibility of supporting your Yardi environment squarely on Techsofya’s shoulders. Following the common outsourcing model, Techsofya delivers a dedicated Service Desk, managing inbound calls, emails, and web ticket entries, alongside comprehensive ticketing management and reporting services. With our extensive pool of skilled Yardi resources, we promptly address open cases, resolving defects and executing service requests in line with agreed-upon SLAs. This model is ideal for customers with minimal to no CoEs, seeking maximum ongoing support within a set monthly budget. At the end of each month, clients receive detailed reports on all in-process and closed tickets.

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